Comments on: Relationship Marketing by Solving Problems vs Hard-Core Sales Techniques – American Airlines Triumphs http://bridgingheartandmarketing.com/relationship-marketing-by-solving-problems-vs-hard-core-sales-techniques-american-airlines-triumphs/ Fri, 30 Jul 2010 14:08:01 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Wilma Brown http://bridgingheartandmarketing.com/relationship-marketing-by-solving-problems-vs-hard-core-sales-techniques-american-airlines-triumphs/comment-page-1/#comment-984 Wilma Brown Fri, 01 Jan 2010 23:00:09 +0000 http://bridgingheartandmarketing.com/relationship-marketing-by-solving-problems-vs-hard-core-sales-techniques-american-airlines-triumphs/#comment-984 I am very much a faith-based seller. I believe in looking to solve problems or organization, gift giving, or items that will make their home more beautiful and functional. I do NOT ever just try to sell something. Needless to say, my customers become my friends and I'm like part of their families. Some of my customers' problems I have solved thru the years are: Q. what can I get for .... A. go through suggestions of products that have workeed for others. Q. can I get it in time for their (event) A. Yes we can. - or no we can't but I'll be happy to give you a gift card and you an place a picture of the product inside and tell them it will be here shortly. If I cannot get it for them and they want it NOW, I let them know what products I have at home from which they can choose and I'll send it to them for no s/h. One of our problems might be because of quality (that is infrequent, praise God) and I take care of that immediately and have it shipped directly to them. All they have to do is put the damaged product inside the same box, put the label on I give to them, and send it back - all at no cost to them. I work with a lot of fund raising organizations as well and go out of my way to assure them of a great fund raiser, giving them all the suggestions to make it be at its ultimate. I am very much a faith-based seller. I believe in looking to solve problems or organization, gift giving, or items that will make their home more beautiful and functional. I do NOT ever just try to sell something. Needless to say, my customers become my friends and I’m like part of their families.
Some of my customers’ problems I have solved thru the years are:
Q. what can I get for …. A. go through suggestions of products that have workeed for others. Q. can I get it in time for their (event) A. Yes we can. – or no we can’t but I’ll be happy to give you a gift card and you an place a picture of the product inside and tell them it will be here shortly. If I cannot get it for them and they want it NOW, I let them know what products I have at home from which they can choose and I’ll send it to them for no s/h.
One of our problems might be because of quality (that is infrequent, praise God) and I take care of that immediately and have it shipped directly to them. All they have to do is put the damaged product inside the same box, put the label on I give to them, and send it back – all at no cost to them.
I work with a lot of fund raising organizations as well and go out of my way to assure them of a great fund raiser, giving them all the suggestions to make it be at its ultimate.

]]> By: Robin Tramble aka Empowermentdiva http://bridgingheartandmarketing.com/relationship-marketing-by-solving-problems-vs-hard-core-sales-techniques-american-airlines-triumphs/comment-page-1/#comment-970 Robin Tramble aka Empowermentdiva Wed, 23 Dec 2009 06:44:30 +0000 http://bridgingheartandmarketing.com/relationship-marketing-by-solving-problems-vs-hard-core-sales-techniques-american-airlines-triumphs/#comment-970 Great post. Good ol' fashioned going the extra mile customer service. My heart is open. Thanks. Robin http://www.RobinTramble.com Great post. Good ol’ fashioned going the extra mile
customer service. My heart is open.

Thanks.

Robin
http://www.RobinTramble.com

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