You no doubt know about the flap at NBC regarding the moves made to return Jay Leno, whose show is on at 10 pm, to a later slot at 11:30. That led to Conan O’Brien’s deciding not to stay with NBC to say nothing of the staff he brought along from New York to Los Angeles.

Several days ago, Jeff Zucker, the President of NBC/Universal, during an appearance on the Charley Rose show, referring to the late night turmoil and the low ratings for both shows said:

“We made hard business decisions with no personal feelings because that’s what we’re supposed to do here.”

My first response was to agree. It’s all about the ratings. Low ratings = failure. And failure = hard business decisions.

But it’s exactly those “hard business decisions with no personal feelings” that create the aura that business is, at its heart, uninterested in people; and that business men and women are, at their core, devoid of heart.

Remember the famous line from the Godfather movies –“ It’s not personal. It’s just business.” Read More→